Service Delivery Policy

Last Updated: January 29, 2026

At TechElevatr Digital Solutions, we are committed to delivering high-quality IT services on time. This policy outlines our service delivery process, timelines, and procedures.

1. Service Delivery Timeline

Website Development

• Basic Website (5 pages): 2-3 weeks
• Business Website (10 pages): 4-6 weeks
• E-commerce Website: 8-12 weeks
• Custom Web Application: 12-16 weeks (varies by complexity)

Mobile App Development

• Basic App (Single Platform): 6-8 weeks
• Standard App (Both Platforms): 10-14 weeks
• Complex App with Backend: 16-24 weeks

SEO Services

• Initial Setup & Audit: 1-2 weeks
• Ongoing Optimization: Monthly basis
• Results Visible: 3-6 months (varies by competition)

CRM/ERP Solutions

• Basic CRM: 8-10 weeks
• Custom ERP System: 16-24 weeks
• Implementation & Training: 2-4 weeks

Hosting & Domain

• Domain Registration: 24-48 hours
• Hosting Setup: 24 hours
• Website Migration: 2-3 business days

2. Delivery Process

Phase 1: Project Initiation (Week 1)

• Project kickoff meeting
• Requirement gathering and documentation
• Project plan and timeline finalization
• Advance payment processing

Phase 2: Design & Development

• Wireframes and mockups creation
• Client review and approval
• Development and coding
• Regular progress updates (weekly/bi-weekly)

Phase 3: Testing & Quality Assurance

• Functionality testing
• Cross-browser and device testing
• Performance optimization
• Security testing
• Bug fixes and refinements

Phase 4: Delivery & Launch

• Final client review and approval
• Training and documentation
• Deployment to live server
• Post-launch monitoring
• Final payment processing

3. Delivery Methods

Digital Delivery

• Source Code: Delivered via secure file transfer or GitHub repository
• Design Files: Provided in industry-standard formats (PSD, AI, Figma)
• Documentation: Sent via email or cloud storage (Google Drive, Dropbox)
• Credentials: Shared securely through encrypted channels

Deployment

• Website/app deployed to client's hosting or our recommended hosting
• Domain configuration and DNS setup
• SSL certificate installation
• Email setup (if applicable)

4. Client Responsibilities

To ensure timely delivery, clients must:

• Provide all required content, images, and information within agreed timelines
• Respond to review requests within 3-5 business days
• Provide timely feedback and approvals
• Make payments as per the agreed schedule
• Provide access to necessary accounts (hosting, domain, etc.)

5. Delays and Extensions

Reasons for Delay

• Late content or information from client
• Scope changes or additional feature requests
• Technical issues beyond our control
• Third-party service delays (hosting, payment gateways, etc.)
• Force majeure events

Extension Policy

• If delays are caused by client, timeline will be extended accordingly
• If delays are caused by us, we will inform client immediately and provide revised timeline
• Major scope changes may require timeline and cost revision
• Extensions will be documented in writing

6. Post-Delivery Support

Warranty Period

• Bug fixes and technical issues: As per project agreement (typically 1-6 months)
• Minor content updates: Limited support during warranty period
• Training and documentation: Provided at delivery

Extended Support

• Monthly maintenance packages available
• Priority support for critical issues
• Regular updates and security patches
• Performance monitoring and optimization

7. Quality Assurance

All deliverables undergo rigorous quality checks:

• Code quality and standards compliance
• Cross-browser compatibility (Chrome, Firefox, Safari, Edge)
• Mobile responsiveness (phones, tablets)
• Performance optimization (page speed, loading time)
• Security best practices
• SEO fundamentals

8. Delivery Confirmation

Upon project completion:

• Client receives final deliverables for review
• Client has 5 business days to report any issues
• Minor revisions included as per agreement
• Final sign-off and project closure
• All source files and documentation transferred

9. Communication Channels

We maintain transparent communication throughout the project:

• Email: Primary communication channel
• Phone/WhatsApp: For urgent matters
• Project Management Tool: For task tracking and updates
• Video Calls: For meetings and demos
• Response Time: Within 24 hours on business days

10. Contact Information

For service delivery inquiries or support:

• Email: support@techelevator.com
• Phone: +91-7549225345
• WhatsApp: +91-7549225345
• Support Hours: Monday - Saturday, 9:00 AM - 7:00 PM IST